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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS​​​​​

If you cannot find the answer to your question below​​, please go to Contact Us Page.

TICKETING

Do I need a ticket to attend The Queen’s Plate?

Yes, a ticket is required to attend the event for all ages. The various ticket types include: Garden Party General Admission, Grandstand Reserved Seating, Trackside Apron Experience, Ketel One Clubhouse Social, and Favourites Dining Room. Please note children are welcomed at the event (full price ticket), however some age-based restrictions, such as access to the gaming floor may apply.

How can I purchase tickets?

You can purchase tickets online through Ticketmaster’s website, www.Ticketmaster.ca or in person at the Guest Services Desk at the Main Entrance (Gate 10) at Woodbine Racetrack prior to event day (August 21, 2022).

What are the benefits included in each ticket type?

Please refer to the Tickets section (https://woodbine.com/queensplate/tickets) for a full breakdown of the benefits for each ticket type.

Can I purchase tickets at the gate?

No, there will be no box office on event day. We recommend purchasing tickets as early as possible to get the best available seats at the lowest available prices.

Can I transfer a ticket online to someone else after I purchase it?

Yes, you can transfer a ticket purchased online to someone else by e-mail. Once the transferred ticket is scanned the old/original ticket becomes void.

What forms of payment are accepted?

Only debit card and credit card are accepted in person at Guest Services Desk.  Only credit cards are accepted for online purchases through www.Ticketmaster.ca.

How will I receive my tickets after I purchase them?

If purchasing a ticket online you will receive them via e-mail from Ticketmaster.  If purchasing in person from the Guest Services Desk at Woodbine Racetrack, you will receive a hardcopy ticket.

What comprises the price of a ticket?

The ticket price consists of the base admission fee including taxes and Ticketmaster service fees but does not include the $4 per order processing fee.

What do I do if my ticket is lost or stolen?

Lost tickets may be replaced by contacting Ticketmaster. Tickets are only replaced upon the direct request of the original purchaser with proof of purchase that can be traced back to a specific transaction. When tickets are replaced, new tickets will be printed and the lost tickets voided. Therefore, the old/original tickets will be denied entry into the grandstand. Anyone who knowingly or unknowingly gains entry with tickets believed to be counterfeit, stolen, void or other invalid tickets may be ejected from the facility and will have their tickets revoked with no compensation. Guests are advised to purchase tickets only from authorized outlets.

Can I move from section to section in the grandstand or to an empty seat elsewhere in the grandstand?

All guests must hold a valid ticket at all times and are only permitted to sit in their ticketed seats. Guests may be requested by any staff member at any time to show their ticket. Anyone who is unable to show a valid ticket may be ejected from the grandstand and will have their tickets revoked with no compensation.

Can I bring a folding chair if I purchase a General Admission ticket?

Folding chairs are not permitted on site on Sunday, August 21, 2022.

When can I purchase tickets at the Guest Services Desk?

You can purchase tickets at the Guest Services Desk between 10:00 a.m. to 6:00 p.m. seven days of the week.

EVENT

Will the event be cancelled if there is rain?

No, The Queen’s Plate will proceed rain or shine.

What time do the gates open?

The gates will open at 11:30 a.m.

What accessible seating options are available for guests at The Queen’s Plate?

Please inquire via email at qp@woodbine.com or call 1-888-675-7223 regarding accessible seating availability. Accessible seating is located indoors on the east side of the second floor grandstand.

Are children allowed to attend the 163rd Queen’s Plate?

Yes, children of all ages are welcome at The Queen’s Plate. A regular priced ticket must be purchased to gain entry into the event.

Will there be any activities for children on site?

We are still finalizing programming for 163rd Queen’s Plate and will announce any details as they become available.

Can I bring a stroller to the event?

You are welcome to have a stroller to explore all that the festival has to offer with your children. However, please note that there is unfortunately no storage space available for strollers.

Is there a family section in the grandstand?

No, there is no designated family section. Please note that some age-based restrictions, such as access to the gaming floor, may apply.

Is cigarette smoking, vaping and cannabis smoking permitted on the grounds and/or in the grandstand?

Cigarette smoking and vaping are not permitted on the grounds, except in designated smoking areas located across the facility. Cannabis use is not permitted anywhere on the Woodbine Racetrack grounds.

Can people bring support animals onto the grounds?

Support animals are permitted on the grounds.

What is the policy around filming and recording the event?

On-flash still photography and small handheld video cameras are permitted. Still photos or video must be for personal use only. Tripods, selfie sticks and/or monopods as well as wearable, or “GoPro”, cameras are not permitted.

Where can I park?

Regular parking is free and available on the grounds in designated areas. Please check back on the Queen’s Plate website for a map demarcating lot locations.

COVID PROTOCOLS

Am I required to wear a face covering?

Attendees are not required to wear face coverings.