FREQUENTLY ASKED QUESTIONS
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Yes, a ticket is required to attend the event. The various ticket types include: General Admission Pass, Grandstand Pass, Premium Experience Pass and Dining Packages. Please note children are welcomed into the Festival, however some age-based restrictions, such as access to the gaming floor may apply.
You can purchase tickets online through Ticketmaster’s website, www.Ticketmaster.ca or in person at the Guest Experience Central desk on level two of the Woodbine Racetrack grandstand prior to event day (August 22, 2021).
Please refer to the Tickets section (https://woodbine.com/queensplate/tickets) for a full breakdown of the benefits for each ticket type.
No, there will be no box office on event day. We recommend purchasing tickets as early as possible to get the best available seats at the lowest available prices.
Yes, you can transfer a ticket purchased online to someone else by e-mail. Once the transferred ticket is scanned the old/original ticket becomes void.
Only debit card and credit card are accepted in person at Guest Experience Central desk. Only credit cards are accepted for online purchases through www.Ticketmaster.ca.
If purchasing a ticket online you will receive them via e-mail from Ticketmaster. If purchasing in person from the Guest Experience Central desk at Woodbine Racetrack, you will receive a hardcopy ticket.
The ticket price consists of the base admission fee plus taxes, but does not include Ticketmaster service charges and the per order handling fee.
Lost tickets may be replaced by contacting Ticketmaster. Tickets are only replaced upon the direct request of the original purchaser with proof of purchase that can be traced back to a specific transaction. When tickets are replaced, new tickets will be reprinted and the lost tickets voided. Therefore, the old/original tickets will be denied entry in to the grandstand. Anyone who knowingly or unknowingly gains entry with tickets believed to be counterfeit, stolen, void or other invalid tickets may be ejected from the facility and will have their tickets revoked with no compensation. Guests are advised to purchase tickets only from authorized outlets.
All guests must hold a valid ticket at all times and are only permitted to sit in their ticketed seats, socially distancing to follow COVID-19 safety protocols. Guests may be requested by any staff member at any time to show their ticket. Anyone who is unable to show a valid ticket may be ejected from the grandstand and will have their tickets revoked with no compensation.
Folding chairs are not permitted on site on Sunday, August 22, 2021.
You can purchase tickets at the Guest Experience Central desk between 11:00 am – 11:00 pm. seven days of the week.
No, the festival will proceed rain or shine.
The gates will open at 11:30 a.m.
Accessible seating is located on the east side of the second floor grandstand. If you would like assistance securing these seats, please contact us at 1-888-238-6543 ext. 12389. We would be happy to help.
Yes, children of all ages are welcome at the event. A ticket must be purchased.
We are still finalizing programming for 162nd Queen’s Plate Racing Festival and will announce any details as they become available.
No, there is no designated family section. Please note that some age-based restrictions, such as access to the gaming floor, may apply.
You are welcome to have a stroller to explore all that the festival has to offer with your children. However, please note that there is unfortunately no storage space available for strollers.
Cigarette smoking and vaping are not permitted on the grounds, except in designated smoking areas located across the facility. Cannabis use is not permitted anywhere on the Woodbine Racetrack grounds.
Support animals are permitted on the grounds.
On-flash still photography and small handheld video cameras are permitted. Still photos or video must be for personal use only. Tripods, selfie sticks and/or monopods as well as wearable, or “GoPro”, cameras are not permitted.
Regular parking is free and available on the grounds in designated areas. Please check back on the Queen’s Plate website for a map demarcating lot locations.
Attendees aged two and older are required to always wear approved face coverings while on Woodbine Racetrack property, except when actively eating or drinking in their seats or in designated areas.
Attendees must maintain a physical distancing of two meters when out of their seats, including at the gates, in concessions lines, and on the concourse. Grandstand tickets are sold in groups of two, with two empty seats between occupied seats to promote physical distancing. Other areas of the facility, including dining rooms, have been designed to allow for physical distancing and a safe Queen’s Plate experience.
Woodbine Racetrack has increased cleaning and sanitization pre, during, and post-event, particularly in high traffic and high touch areas. Additionally, sanitization stations will be placed throughout the facility for attendees to use.