Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS​​​​​

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TICKETING

Do I need a ticket to attend the Queen’s Plate Racing Festival?

Yes, a ticket is required to attend the event. The various ticket types include: General Admission Pass, Grandstand Pass, Premium Experience Pass and Dining Packages. Please note children are welcomed into the Festival, however some age-based restrictions, such as access to the gaming floor may apply.

How can I purchase tickets?

You can purchase tickets online through Ticketmaster’s website, www.Ticketmaster.ca or in person at the Guest Experience Central desk on level two of the Woodbine Racetrack grandstand prior to event day (August 22, 2021).

What are the benefits included in each ticket type?

Please refer to the Tickets section (https://woodbine.com/queensplate/tickets) for a full breakdown of the benefits for each ticket type.

Can I purchase tickets at the gate?

No, there will be no box office on event day. We recommend purchasing tickets as early as possible to get the best available seats at the lowest available prices.

Can I transfer a ticket online to someone else after I purchase it?

Yes, you can transfer a ticket purchased online to someone else by e-mail. Once the transferred ticket is scanned the old/original ticket becomes void.

What forms of payment are accepted?

Only debit card and credit card are accepted in person at Guest Experience Central desk.  Only credit cards are accepted for online purchases through www.Ticketmaster.ca.

How will I receive my tickets after I purchase them?

If purchasing a ticket online you will receive them via e-mail from Ticketmaster.  If purchasing in person from the Guest Experience Central desk at Woodbine Racetrack, you will receive a hardcopy ticket.

What comprises the price of a ticket?

The ticket price consists of the base admission fee plus taxes, but does not include Ticketmaster service charges and the per order handling fee.

What do I do if my ticket is lost or stolen?

Lost tickets may be replaced by contacting Ticketmaster. Tickets are only replaced upon the direct request of the original purchaser with proof of purchase that can be traced back to a specific transaction. When tickets are replaced, new tickets will be reprinted and the lost tickets voided. Therefore, the old/original tickets will be denied entry in to the grandstand. Anyone who knowingly or unknowingly gains entry with tickets believed to be counterfeit, stolen, void or other invalid tickets may be ejected from the facility and will have their tickets revoked with no compensation. Guests are advised to purchase tickets only from authorized outlets.

Can I move from section to section in the grandstand or to an empty seat elsewhere in the grandstand?

All guests must hold a valid ticket at all times and are only permitted to sit in their ticketed seats, socially distancing to follow COVID-19 safety protocols. Guests may be requested by any staff member at any time to show their ticket. Anyone who is unable to show a valid ticket may be ejected from the grandstand and will have their tickets revoked with no compensation.

Can I bring a folding chair if I purchase a General Admission ticket?

Folding chairs are not permitted on site on Sunday, August 22, 2021.

When can I purchase tickets at the Guest Experience Central desk?

You can purchase tickets at the Guest Experience Central desk between 11:00 am – 11:00 pm. seven days of the week.

FESTIVAL

Will the event be cancelled if there is rain?

No, the festival will proceed rain or shine.

What time do the gates open?

The gates will open at 11:30 a.m.

What accessible seating options are available for guests at Queen’s Plate Racing Festival?

Accessible seating is located on the east side of the second floor grandstand. If you would like assistance securing these seats, please contact us at 1-888-238-6543 ext. 12389. We would be happy to help.

Are children allowed to attend the 162nd Queen’s Plate Racing Festival?

Yes, children of all ages are welcome at the event. A ticket must be purchased.

Will there be any activities for children on site?

We are still finalizing programming for 162nd Queen’s Plate Racing Festival and will announce any details as they become available.

Is there a family section in the grandstand?

No, there is no designated family section. Please note that some age-based restrictions, such as access to the gaming floor, may apply.

Can I bring a stroller to the festival?

You are welcome to have a stroller to explore all that the festival has to offer with your children. However, please note that there is unfortunately no storage space available for strollers.

Is cigarette smoking, vaping and cannabis smoking permitted on the grounds and/or in the grandstand?

Cigarette smoking and vaping are not permitted on the grounds, except in designated smoking areas located across the facility. Cannabis use is not permitted anywhere on the Woodbine Racetrack grounds.

Can people bring support animals onto the grounds?

Support animals are permitted on the grounds.

What is the policy around filming and recording the festival?

On-flash still photography and small handheld video cameras are permitted. Still photos or video must be for personal use only. Tripods, selfie sticks and/or monopods as well as wearable, or “GoPro”, cameras are not permitted.

Where can I park?

Regular parking is free and available on the grounds in designated areas. Please check back on the Queen’s Plate website for a map demarcating lot locations.

COVID PROTOCOLS

Am I required to wear a face covering?

Attendees aged two and older are required to always wear approved face coverings while on Woodbine Racetrack property, except when actively eating or drinking in their seats or in designated areas.

What measures are being taken to accommodate for physical distancing?

Attendees must maintain a physical distancing of two meters when out of their seats, including at the gates, in concessions lines, and on the concourse. Grandstand tickets are sold in groups of two, with two empty seats between occupied seats to promote physical distancing. Other areas of the facility, including dining rooms, have been designed to allow for physical distancing and a safe Queen’s Plate experience.

What are the sanitization protocols?

Woodbine Racetrack has increased cleaning and sanitization pre, during, and post-event, particularly in high traffic and high touch areas. Additionally, sanitization stations will be placed throughout the facility for attendees to use.