Wagering Ambassador

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

The goal of this position is to introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers. The goal is to create loyal customers by enhancing the Guest Experience at Woodbine. This position will a l l o w us the opportunity to engage customers about Events, wagering promotions and products while being proactive and making it simple and fun for them to wager.

Key Responsibilities:

1. Provide courteous, proactive and efficient service by greeting customers and engaging them to wager. Selling and cashing of tickets. Respond to inquiries about but not limited to wagering, may also include Marketing initiatives, promotions and upcoming Events. How to use self-serve machines, promote HPI account wagering, HPI light cards.

2. Proactively walk around crowds of customers, new and existing, approach dining room tables to discuss race related topics/issues, and provide assistance, education and encouragement to the customers on how to place a wager. Such communication to be offered on the appropriate education level of the customer whether the customer is new to the game existing customers. Cash and sell tickets on AM Tote Terminals.

3. Assist customers who appear confused or require assistance; for example, reading a program, understanding a Wagering promotion or how to find their way around the building.

4. Actively participate in WEG promotions. Be knowledgeable about Events and promotions happening around the facility and assist customers on how they can participate in such events.

5. Count and balance cash after each race or when determined threshold has been accumulated when in public areas.

6. Deposit and drop money in safe or deposit to recycler

Core Competencies

• Customer Focus -Ensures and maintains customer satisfaction in the presentation of all the products and services available to the customer.

• Energy and Stress Management -Consistently demonstrates high level of drive, and preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in highly stressful or adverse situations.

• TeamWork- Promotes cooperation and commitment with the team towards the attainment of common goals. Gets others excited about and committed to furthering the WEG's objectives.

• Problem Solving - Resolves difficult and complicated challenges.

• Accountability-Takes personal responsibility for the quality and timeliness of work and achieves results with no oversight, including following guidelines, standards regulations and principles.

• Ethics and Integrity-Earns the trust and respect of others through consistent honesty and professionalism in all interactions

Requirements

• Strong customer service and troubleshooting skills

• Experience with Amtote equipment

• Able to generate excitement about Racing

• Able to effectively communicate verbally

• Able to work well under pressure

• Advanced cash handling skills, and basic arithmetic skills to conduct cash transactions

• Able to deal with people sensitively, tactfully, diplomatically, and professionally always

• Professional appearance and manners

• Strong work ethic and positive team attitude

• Able to listen effectively to benefit the customer

• Must enjoy working with people

• Must have a friendly, pleasant and approachable manner

• Must be able to read customers and possess the ability to adjust their approach to the customer accordingly

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.