Desktop Analyst

Toronto  |  Part-time (Non-union)  |  Information Technology
Desktop Analyst
Part-time (Non-union)
User Experience
For over 100 years, we have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, to first dates, anniversaries and unforgettable horse races, we create winning experiences for all our guests.

Join a certified Great Place to Work team and be part of the future of horse racing and entertainment. Access exciting programs that can help unlock your potential while developing challenging and rewarding career goals. As we grow, we need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!

What we need from you

Woodbine Entertainment is growing and we are currently looking for a Desktop Analyst that is customer-focused and committed to providing internal employees with winning experiences!
This position is extremely important to Woodbine’s success. By working together with your team members, we will need you to strive to exceed expectations each and every time and most importantly, have fun while doing so.
Your main responsibilities will be to identify customer needs, resolve technical issues and provide internal front-line support for computers, desk phones and smart phones. You will be responsible for providing customers with information, restoring service and escalating tickets to a higher lever of support. Following standard processes and procedures is also important for success.

Our ideal candidate is going to have a strong passion to wow our guests, great communication skills, be able to work in a fast paced environment and be willing to maximize their potential. At Woodbine, the opportunities are endless, so come join a company that makes work awesome!

What we are looking for:

  • Post-secondary degree or diploma in computer science or related discipline
  • 1 year experience installing / supporting computer hardware and software
  • Working knowledge of wiring and microcomputer peripherals
  • Flexibility to work weekends and occasional evenings