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General Manager, Woodbine Mohawk Park


Milton  |  Full-time (Non-union)  |  Property Services
General Manager, Woodbine Mohawk Park
Full-time (Non-union)
Property Services Office
Milton
For over 100 years, we have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, to first dates, anniversaries and unforgettable horse races, we create winning experiences for all our guests.

Join a certified Great Place to Work team and be part of the future of horse racing and entertainment. Access exciting programs that can help unlock your potential while developing challenging and rewarding career goals. As we grow, we need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!

Our Values & Beliefs
 
| WOW EVERY GUEST | OWN IT! | LISTEN & CONNECT – PEOPLE MATTER | FUEL THE FUN & PASS IT ON | TRUST IN OUR TEAM | #WE CARE | PURSUE YOUR POTENTIAL |BE BOLD| BE ALL IN | 

Reporting to the Vice President, Operations, the General Manager is responsible for the oversight and leadership of the day-to-day operations at Woodbine Mohawk Park (WMP) with the goal of achieving a high level of Guest Experience. The General Manager is expected to provide operational, stakeholder, and site leadership by implementing strong business acumen, structure, and rigor into the business, while demonstrating Woodbine’s Values and Beliefs for our people. 


Responsibilities

  • Oversee and provide leadership to the WMP cross-functional operations team leveraging the operations matrix structure to implement operational efficiencies, quality, and cost-effective management of resources in the following areas of the business:  Food & Beverage (Racing & Gaming), Property Services (facility, grounds, infrastructure), Security Services, Guest Experience, Mutuels, Operations Administration, Purchasing and Warehouse Operations.  Collaborate with other operational leaders in Racing to ensure optimal delivery of services for our stakeholders.
  • Working with the Sr Operations Team develop, review, update and implement annual WMP strategic initiatives to grow revenues and manage expenses to grow the bottom line. 
  • Accountable for the overall performance of operations at WMP. Lead a regular process to review business tactics/strategies/projects, ensure targets are met and pivot business strategies as necessary in collaboration with the Sr Operations Team. 
  • Lead our people using a coaching and mentoring approach aligned with Woodbine’s Values and Beliefs to support the company’s cultural goals and to Create Winning Experiences for our guests. Similarly, develop our leaders and identify continuous personal opportunities for growth and consistency among the leadership approach.
  • Implement and lead financial rigor within the management team, including weekly, monthly, and annual financial planning and budget process. Collaborate with the finance team to identify Key Performance financial metrics which can be tracked, analyzed, and utilized to make informed decisions. 
  • Develop, maintain, and execute capital planning focusing on short- and long-term views with the intent to improve the property and reduce risk to the business. 
  • Act as the lead decision-maker and person of authority at WMP. Must obtain key knowledge about Racing operations for each race day to ensure efficient delivery of the operation. 
  • Owns, fosters effective communication, and builds relationships at all levels of the Matrix style organization, including regular communication, collaboration, and counsel with the Sr Operations Management team.
  • Collaborate closely with all internal departments with respect to required service needs as well as the needs of the guests, Horsepeople, community partners and all stakeholders.
  • Act as the primary business liaison with the Ontario Gaming Ltd West (OGW) on site related infrastructure equipment, associated systems, capital projects and general business relationship matters
  • Monitor and ensure adherence to all applicable government regulations 

Key Success Factors

  • Completed a university or college degree/diploma 
  • Minimum of ten (10) years progressive responsibility and success as an established operations leader in a multi-unit organization that has experienced fundamental change in the way it conducts business
  • Proven track record defining and implementing the key elements of a world-class guest experience 
  • Proven track record in successfully operating within a constrained budget and demonstrating operational efficiency
  • Advanced knowledge of strategy and business planning, budget planning, contract preparation, resource allocation, and financial monitoring.
  • Advanced knowledge of required government related acts and regulations 
  • Advanced knowledge of cross-functional operations of the organization
  • Advanced knowledge of how to manage in a unionized environment 
  • Expert leadership, mentoring and coaching skills necessary to motivate, develop, inspire.
  • Advanced planning skills required to develop comprehensive strategic and business plans. 
  • Exceptional relationship management ability and facilitation skills to work collaboratively with other business unit leaders and casino partner
  • Advanced ability to analyze and interpret data and information, to assess and implement informed solutions to operational requirements. 
  • Strong business acumen to maximize financial performance, team dynamics, and operations excellence.
  • Solid understating of property management, building and infrastructure systems including capital planning.
  • Exceptional guest focus with continuous needs analysis being completed for both internal and external stakeholders and ability to address those needs with appropriate and innovative recommendations.