VIP Server

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY

Reporting to the Supervisor, Hospitality Gaming Operations, this position is responsible for the VIP F&B Services on the VIP Gaming floors. The services are primarily but no limited to providing the complimentary beverage service to our VIP gaming floor guests as well as offering a variety of F&B services to the VIP locations and private rooms. The VIP Server is also responsible to restock their work station as required and maintain a clean and organized workstation.

KEY RESPONSIBILITIES

• Share our story, educate the guest on menu options.

• Make it a win, support the experience by knowing your guest and anticipate their needs.

• Leave them wanting more, educate our guests on upcoming events.

• Demonstrate courtesy, commitment and professionalism.

• Maintain a positive attitude and provide friendly, professional and enthusiastic service at all times.

• Provide discrete and professional attention to all guests upon arrival.

 • Take and serve all beverage and cocktails and relay to bar/kitchen using the POS system.

• Be accessible at all times to ensure your guests have a winning experience.

• Accurately verify prices, taxes on all checks.

• Record all sales and collect payment and remit deposit as required.

• Adhere to Smart Serve and Alcohol and Gaming Commission regulations at all times.

• Communicate any guest concerns to a supervisor immediately.

 • Adhere to the uniform & grooming standards at all times.

• Attend all meetings and training as required.

• Lead by example to exhibit, encourage and motivate WEG’s Values & Beliefs

JOB SPECIFICATIONS

Knowledge

• A heightened passion for great food, beverages and exceptional service

• Advanced knowledge of international service etiquette

• Full comprehensive knowledge of the Smart Serve Program

• Advanced Mixology and Wine Knowledge

• Knowledge of Safe Food Handling and Sanitation

 • Knowledge of liquor control Act and Cut Off policies & procedures

 • Knowledge of electronic POS systems

Skills

• Advanced Service Abilities in a formal private dining settings

• Able to build and maintain effective relationships with team members and guests through a positive winning attitude – “Listen and Connect”

• Heightened Ability to be able to anticipate guests needs – “ WOW Every guest

• Ability to know where to look or research where to find the right answer “Be Bold”

• Ability to communicate effectively in person “Listen and Connect”

• Ability to interpret a policy and enforce it, responsible beverage service- “Be Bold”

• Ability to record all sales, collect payment and remit deposits

 • Ability to speak Mandarin and Cantonese is considered an asset.

Education and Experience

• Smart Serve and Food Safety Handling certification required

• Minimum five (5) years experience related to food & beverage services in a restaurant dining room, lounge, bar or Casino environment.

• Minimum two ( 2) years experience related to formal service, dining or private club

• Must be required to obtain and maintain an A.G.C.O. License.

• Experience working in fast paced environment is a strong asset

Working Conditions

• Flexibility required as business is conducted during the evenings/overnight and /weekends

• Some physical requirements up to lifting 50lbs

• Occasional bending, carrying, climbing, lifting, pulling, pushing and reaching/ crouching

 • Regular interruptions, multiple demands and time pressure

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.