Dining Room Server

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY

Reporting to the Sr. Manager & Manager, Food & Beverage or their designate, the Dining Room Server acts as a personal representative of the Woodbine Full-Service Restaurant Dining Rooms by delivering prompt, attentive, and professional service throughout the guests’ dining experience. This individual plays a key role in creating a welcoming atmosphere, taking food and beverage orders, serving meals and drinks, and ensuring guest satisfaction from start to finish. The ideal candidate will have exceptional communication skills, a strong commitment to teamwork, and a passion for providing outstanding hospitality. They will exemplify professionalism and attention to detail, contributing to the high standards and strong reputation of Woodbine Entertainment and our Dining Rooms.

KEY RESPONSIBILITIES:

Guest Service

• Deliver, maintain, and exceed guest service quality standards as established by F&B Department

• Demonstrate courtesy, commitment, and professionalism

• Maintain a positive attitude and provide friendly, professional, and enthusiastic service at all times

• Acknowledge and provide genuine attention and care for our guests from arrival and seating through their departure

• Invite guests to experience services and specially featured products and promotions

• Offer menu and recommend specials/promotions and suggestive sell based on guest needs and wishes. Recommend pairings to enhance guest experience

• Take orders accurately in a timely manner and check with guests on allergies and assist guests if they have any questions pertaining to the menu.

• Ring food and beverage orders accurately on point of sale (POS) system and serve as per standard presentation in a timely manner

• Ensure food and beverages are served and presented as per the standard

• Be accessible at all times to ensure additional requests are met and soiled dishes and glassware are removed in a timely manner

• Accurately verify prices and taxes on all orders

• Record all sales, present guest order, collect payment, and remit deposit

• Adhere to Smart Serve and Alcohol and Gaming Commission (AGCO) regulations

• Master the menu – in depth knowledge of our food and beverage offering and able to suggestive sell as well as recommend pairings

• Ensure guest feedback is taken on food and beverages served at the table in a timely manner and offer assistance when needed. Ability to resolve minor issues at the table in a timely manner

• Adhere to the company grooming and uniform standards, including being professional at all times while on duty

• Attend meetings and training as required

Operations

• Perform all opening and closing procedures for assigned workstation and side duties including table setting, polishing cutlery/glassware, stocking, etc. as detailed by management

• Consistently maintain a neat, clean, and organized workstation and floor section

• Regularly clean and stock service area

• Transport food and bar service trays and soiled dish trays to appropriate areas • Uphold and comply with department policies and practices

• Ensure inventory is accounted for by ringing in items accurately, track wastages, and spills if there are any

• All other duties as assigned

Communication

• Foster teamwork by working harmoniously with co-workers, assisting with duties, while maintaining a high standard of guest experience

• Advise Supervisor of any occurrences which may compromise or be damaging to positive customer relations

• Advise Supervisor of any occurrences which may impede operational efficiency

• Report any special occurrences or discrepancies to Manager &/or Supervisor

• Identify and recommend opportunities for improving service or operational performance to Manager &/or Supervisor

JOB SPECIFICATIONS

Skills

• Excellent interpersonal skills with a team player attitude

• Positive and personable attitude with a proven record of excellent guest service

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.