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Manager, Facilities & Property Services

Milton  |  Full-time (Non-union)  |  Property and Facilities
Manager, Facilities & Property Services
Full-time (Non-union)
Facility Services
Our rich history is a big part of who we are.  With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.

We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the largest privately held land in Toronto into one of Canada’s premiere entertainment destinations.  This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse. 

We also take care of our PEOPLE. Here are some of the things we offer:

Full Group Benefits Plan
Paid Vacation
Discounts on Food
Ontario Attractions Discount
Free Parking
Opportunities for Advancement
Social Responsibility Initiatives
We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!

Our Values & Beliefs

Reporting to the General Manager, the Manager, Facilities and Property Services is responsible for the oversight and leadership of the day-to-day operations at Woodbine Mohawk Park (WMP). The goal is to deliver effective and efficient management of the Facilities, Property Services Maintenance and Housekeeping Operations that will ultimately lead to an exceptional guest experience. 

The Manager is expected to provide operational, stakeholder, and site leadership by implementing best practices, structure, and rigor into the business, while demonstrating Woodbine’s Values and Beliefs for our people. 

1. Develop, manage and mentor supervisors to ensure effective support and leadership in the areas of facility maintenance, housekeeping and grounds for the property.

2.Develop and deliver a true 24/7 by 365-day operational service to meet the growing demands of our business and partners operations, with effective supervision and monitoring.

3.Work collaboratively and in conjunction with Director, Racing Surfaces, Director, Property Services, Manger, Fleet & Grounds and Sr. Manager, Infrastructure to deliver world class racing surfaces and facilities that ensure safety and consistency to support the Standardbred Racing Industry.

4.Develop yearly plan and service level agreements for the maintenance and housekeeping of the grandstand operations, ensuring that tit is in line with corporate goals and the business needs of the organization. Collaborate with the General Manager, Mohawk Park regularly to create individual and departmental goals and determine project plans and methods to achieve these goals.

5.Monitor workforce efficiency, set performance expectations and operational standards with a focus on Health & Safety. Hold the operations teams accountable for their actions and recognize outstanding contributions.

6.Provide leadership and direction to the team, manage, assess and monitor overall staff performance and identify areas for improvement, development and additional training. Conduct Performance Management reviews.

7.Work in conjunction with Project Management Office on capital projects, coordination of contractors, and maintain asset management records in line with corporate policies and procedures.

8.Interpret, administer, and implement the applicable Collective Agreement, research and respond to  grievances, actively promote good labour/management relations through communication with the Union representatives, contribute to the Union negotiating process and manage the coordination of operations during any labour disputes. Liaise when necessary, with General Manager and Human Resources Services.

9.Responsible for the assessment of operational staffing needs and the review of recommendations from Property Services Supervisors for required resources to efficiently and effectively meet the operational demands on a day to day basis. Make recommendations and business case(s) to General Manager  and Vice-President, Operations, when required.

10.Contribute to the development of and manage the Property Services budget and goals/objectives in response to direction from the General Manager, utilizing the available resources, the organization’s priorities, the needs of the business units and the external environment.

11.Develop, implement, and communicate operational playbooks, with service level standards, for all team members aimed at maximizing effectiveness and efficiency of Property Services. Contribute to the development and implementation of strategies and programs to promote productivity and motivate employee contribution within the Property Services operation.

12.Participate in conjunction with the purchasing department for the selection of general contractors and manage the relationships with contractors while on the property with Project Management oversite.

13.Direct the procurement of equipment and materials essential to the daily operation of the facility, ensuring best value and quality, in partnership with the purchasing department

14.Monitor and ensure compliance to all relevant regulations, such as Occupational Heath & Safety and the Environmental Protection Act, and any internal departmental operational policies. Ensure that all Property Services Supervisors consistently and fairly apply and enforce compliance to such rules and regulations.

15.Collaborate with internal departments with respect to their service needs as well as the needs of the customers.

16.Develop and manage standard suite of reports to measure effectiveness of operations against Company Goals and Industry Best Practices.

17.Optimize usage of CMMS system, ensuring data is accurate and effectively used with targeted reporting and action plans.

Key Success Factors

•Post-secondary education in property/facilities management/hospitality/recreation/ turf management /parks or a related field.
•Minimum 3-5 years of management experience relating to housekeeping, maintenance and facilities management or property services
•Certified Facility Manager designation considered an asset
•Advanced knowledge of cross-functional operations 
•General business knowledge is required to understand budgeting and effective business practices.
•General to advanced knowledge operating in a union environment.
•Knowledge of applicable legislation and related government regulations including Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act (AODA) Alcohol and Gaming Commission of Ontario, Ontario Building Code, Fire Code and other related codes.
•Must have a valid G license and access to a vehicle as required.
•Valid First Aid and CPR – ability to obtain within 3 months of employment
•Experience with Kronos, CMMS, TSSA and BAS systems considered an asset
•Advanced leadership skills necessary to motivate, coach, develop, evaluate employees, as well as facilitate and resolve conflicts
•Proficiency in Microsoft Office (Outlook, Word, Excel)
•Excellent oral and written communication skill: ability to establish effective working relationships in a team environment and provide exceptional customer service.
•Excellent leadership, planning, organizational, problem solving and team building skills required.
•Planning skills required to develop standard operating procedures which are aligned with the needs of the organization
•Ability to maintain and influence internal relationships