A NEW BREED OF ENTERTAINMENT
With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
JOB RESPONSIBILITIES:
Customer Service
- Deliver and demonstrate timely, courteous service, accuracy and preparedness
- Provide prompt and courteous services to all outlets
- Address all product and service needs, requests and concerns promptly
- Provide timely and accurate documentation for all transactions
- Maintain thorough and organized documentation to ensure prompt receipt, delivery and follow up on all products
Staffing
- Lead and motivate team in delivering service excellence, performance and productivity standards
- Assist and train employees in all aspects of the operation
- Provide ongoing guidance, coaching and feedback to develop employee skills, productivity and teamwork
- Monitor and appraise staff performance
- Communicate and uphold company policies, regulations, procedures and performance standards
- Uphold and enforce compliance with employee handbook, uniform and grooming standards at all times
- Ensure cleanliness of employee work area
- Ensure all government regulations are correctly adhered to and record/correct deviations
- Conduct disciplinary action when necessary
Operations
- Contribute to overall operation efficiency, productivity and profitability product
- Produce purchase requisitions for all food and liquor products
- Monitor quality of product and address any variations
- Oversee receiving, storing and issuing all warehouse food, beverage, liquor beer and paper supplies
- Manage stock rotation of all food and beverage product.
Financial/Admin
- Ensure billing and product accuracy for all items issued to outlets
- Work in close cooperation with outlets to ensure accurate ordering and required inventory levels
- Maintain staff attendance records and personnel files
Communication
- Manage information to maintain and improve food quality, service satisfaction team- work and operational effectiveness
- Immediately notify buyers of all short shipments, returns, late shipments or culinary concerns as they occur
- Develop and maintain working relationships with suppliers and departments
- Inform Manager, Warehouse & Purchasing of any occurrences which may impede operational efficiency
- Report any special occurrences or inconsistences to Manager
- Advise Manager of all disciplinary action
- Report and follow up on faulty equipment and complete work orders for maintenance
- Identify and recommend opportunities for improving service support or operational performance
JOB SPECIFICATIONS:
- 1-2 years practical experience in supervising a warehouse operation
- Experience with PC network and associated business software an asset
- Certified in WHMIS
- Certified in an accredited safe food handling program
- Experience working in a unionized environment
- Sound Knowledge of English language (written and verbal)
Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.
