Guest Experience Woodbine
For over 100 years, we have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, to first dates, anniversaries and unforgettable horse races, we create winning experiences for all our guests.
Join a certified Great Place to Work team and be part of the future of horse racing and entertainment. Access exciting programs that can help unlock your potential while developing challenging and rewarding career goals. As we grow, we need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!
Our Values & Beliefs
| WOW EVERY GUEST | OWN IT! | LISTEN & CONNECT – PEOPLE MATTER | FUEL THE FUN & PASS IT ON | TRUST IN OUR TEAM | #WE CARE | PURSUE YOUR POTENTIAL |BE BOLD| BE ALL IN |
Woodbine Entertainment is growing and we are currently looking for Wagering Ambassadors who are fun, customer-focused people that are committed to providing our guests with winning experiences!
This position is extremely important to Woodbine’s success. By working together with your team members, you will exceed our guests’ expectations each and every time and most importantly, have fun while doing so.
Your main responsibilities will be to provide courteous, proactive and efficient service by greeting customers and engaging them to wager. Selling and cashing of tickets. Respond to inquiries about but not limited to wagering, may also include Marketing initiatives, promotions and upcoming events. You will proactively walk around crowds of customers, new and existing, approach dining room tables to discuss race related topics/issues, and provide assistance, education and encouragement to the customers on how to place a wager. Also, you will assist customers who appear confused or require assistance; for example, reading a program, understanding a Wagering promotion or how to find their way around the building.
The goal of this position is to introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers. The ultimate goal is to create loyal customers by enhancing the Guest Experience at Woodbine. This position will allow us the opportunity to engage customers about Events, Wagering promotions and products while being proactive and making it simple and fun for them to wager.
What we are looking for:
- Strong customer service and troubleshooting skills
- Advanced cash handling skills, and basic arithmetic skills to conduct cash transactions
- Good knowledge and understanding of the horse racing industry
- Advanced knowledge of pari-mutuel wagering
- Strong communication skills
- Ability to work well as positive team member
- 2 - 3 years previous experience in a similar wagering and customer focus environment
- Standing and walking required for greater than 90% of the work time.