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Application Support Specialist

Etobicoke, Ontario   |   Full time
Application Support Specialist
Etobicoke, Ontario
Full time
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A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY

The role of the Application Support Specialist is to provide technical assistance, troubleshooting, and maintenance support for applications and associated databases

KEY ACCOUNTABILITIES:

  • Design and develop IT systems — such as backend processes and ETL (Extract, Transform, Load) workflows using SQL stored procedure scripts to improve efficiency. 

  • Improve the existing ETL systems, develop alert mechanisms to prevent fraud (e.g., wagering safeguards), and optimize databases and software as per business requirements.

  • Integrate data from different sources, ensuring data consistency and accuracy by developing and implementing data integration strategies and solutions.

  • Review, monitor, and maintain IT systems, including ETL jobs, applications, loyalty databases, and APIs.

  • Conduct preventive maintenance (e.g., statistical updates, indexing), schedule server reboots, and test performance and customer experience for the internal applications.

  • Perform multiple troubleshooting rounds for existing IT systems and perform QA (e.g., POS system) to enhance system reliability.

  • Document new workflows for IT infrastructure, applications, database changes, discrepancies, and resolutions. Create policies/procedures and maintain a knowledge base.

  • Collect and analyze data to improve IT infrastructure, applications, and databases.

  • Generating and presenting periodic reports and dashboards to management

  • Collaborate with stakeholders—including management, developers, unit leaders, and end users—to discuss technical issues and advise on improvements.

  • Provide user support for application and database issues, communicate system-related problems clearly, and coordinate development and operational efforts

  • Develop JavaScript API automation code to enhance testing efficiency.

  • Leverage DevOps practices to improve overall system quality.

  • Update internal website frontend features and promote process automation and enhancement.

  • Diagnosing root causes, identifying discrepancies, and applying preventive measures under pressure and complexity.

QUALIFICATIONS

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, IT, Business Administration or related field

  • Typically, prior experience as a programmer or systems analyst is expected

  • Database Administrator Associate, Azure Data Fundamentals, Fabric Analytics, Windows Server Hybrid Administrator Associate, Dynamics 365: Finance and Operations Apps Developer Associate, GitHub fundamentals or other relevant vendor-specific certifications could be beneficial

  • Proficiency in Operating Systems and Databases: Solid understanding and experience working with various operating systems (Windows, Linux, Unix, etc.), databases (MS SQL, MySQL, Data Bricks, Fabric, etc.) and programing languages(.net, python)

  • Other certifications: Certified AWS, AZURE, GCP, OCI

  • Prior experience or knowledge of supporting and troubleshooting applications and databases, understanding software development lifecycles, and familiarity with ITIL (Information Technology Infrastructure Library) principles may be advantageous

Diversity, Equity, Inclusion and Belonging

 

Be Yourself.

 

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.




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